Terms & Conditions

Cost Estimates (Quotes) and Proposals
Digital Glare may submit project proposals and quotes to you based on your requirements supplied. Specifications proposed and development costs quoted are based on our interpretation of the details supplied by you. These costs are subject to change once the final requirements of the project are known or if the initial requirements supplied at the time of quoting were to change.

All costs shown in our quotes, proposals, website and other marketing material are exclusive of GST, unless otherwise stated. GST of 10% applies to all invoices issued by Digital Glare.

Digital Glares Online Billing Service
As a client or a prospect, you will be added into Digital Glares online billing system and will be issued with a login username and password to your account with us. Online billing system will enable you to pay your bills, view and manage your account statement and accept quotes supplied by Digital Glare.

Digital Glare has the right to delete or suspend your account or archive your data such as invoices and quotes. It is your responsibility to make copies of these documents for tax and other purposes. If you have trouble logging in to your billing account you may email us on accounts@digitalglare.com.au.

Payment terms
Digital Glare requires a deposit payment prior to any work been carried out.

Where the total value of the project is under $1,000 ex GST, 100% payment is required prior to starting work
Where the total value is above 1,000 ex GST, a 50% deposit is required prior to starting work. Balance is due within 14 days of delivering the project.
Recurring costs such as monthly digital marketing (SEO/SEM), web hosting, etc. will be charged up-front. Payment is due within 14 days of invoice. Digital Glare has the right to stop all recurring work, cancel services and deactivate (and delete) accounts if the payment is not received with in 45 days from the date invoices. Additional charges may incur for recovering files. In some cases, recovering deleted files may be impossible.

Cancellation of a project and refund policy
Cancelling the project after approval of the quote and deposit has been paid may result in part or full payment for the project based on the level of completion at the time of cancellation.

Cancellation of projects will attract a minimum of 20% admin fee which will cover the cost incurred during the project planning, quoting and scheduling process.

Intellectual Property & Copyright
All created artwork, files, code and documents remain the property of Digital Glare until the complete payment for the project has been received. You are not to use or recreate any artwork, concepts, code and documents given to you by Digital Glare during the project until the full payment as agreed to on the quote has been paid.

If full payment for the project has not been received, Digital Glare has the right to re-user, sell or use the materiel developed for you on other projects.

Intellectual Property & Copyright of 3rd Party Products Used with in Your Product
When developing augmented reality and mixed reality applications, Digital Glare will use UnifiedAR technology to power up your app. IP of the augmented reality technology will remain with UnifiedAR. Please read UnifiedAR’s terms of use https://www.unifiedar.com/customer-terms-of-use/ and the Privacy Policy https://www.unifiedar.com/privacy-policy/

All augmented reality app package shown on Digital Glare website require the use of UnifiedAR technology.

Product development
When developing products such as websites, web/mobile applications, email templates, etc. Digital Glare will provide visuals of the final product for your approval. You are required to finalise the design and layout using these visuals as a guide prior to start production of the working version of the product. Changes to design or layout once production has started may incur additional charges.

Please note that the visuals may not match the final working version of the? product exactly. This is due to the visual being a static image (JPG, TIFF, GIF, PNG, PSD) and final multimedia product will be built using web technologies such as HTML/PHP/CSS or other similar programs. You are to use the visual as a guide only when approving the look and feel of the design and layout.

Product timeline
Digital Glare will supply a design and development timeline (schedule) which will outline the workload and requirements from you. It is your responsibility to supply us with the requirements such as the deposit payment, content and images, feedback for visuals and functionality.

During the scheduling process we allocate 1-5 business days for your feedback. Exact duration will be mentioned on the schedule. If you don’t supply us with the requirements as per the planned schedule, we may have to schedule other jobs and your project completion date will be delayed.

Email testing
Email campaigns developed by Digital Glare for its clients will be tested in most popular email programs on Windows and Apple platforms and will be optimized for latest version of Outlook, Gmail, Hotmail/Live Mail and Yahoo Mail. Optimizing for other email clients may incur additional charges and design limitations.

Mobile testing will be carried out on the native email app of latest iOS and Android operating systems. Mobile OSs sudden changes during updates may cause email rendering issues and Digital Glare will not be responsible for such issues. Additional charges will incur if investigating and fixing is required.

Warranties and support

Wed development, web and mobile applications that Digital Glare produce will include up to 30 days support. Issues arising after 30 days will incur charges.
Ongoing help and support will be provided if you are signed up to a support package
Ongoing help and support are limited to minor fixes to existing website/application. Feature updates, changes, design updates and consultation are not included.

Support packages

Monthly support hours allocated in support packages does NOT accumulate.
Support packages does not include web development, feature updates and development, design and consultation work

Use of third-party products
Digital Glare may use third-party products to develop and deliver your product at an affordable rate. We are not responsible for issues that arise in the future due to changes to these products. Changes may include discontinuing the product, updates, compatibility issues and introducing/increasing charges.

Working with third party suppliers

Digital Glare uses third party suppliers for services such as email marketing, web hosting and search engine advertising. Digital Glare will develop and will project manage development with any third-party suppliers. Digital Glare may offer paid or unpaid ongoing support and advice on projects that has been undertaken. However, training and product support where necessary for such third-party products may be supplied by the supplier directly. Digital Glare may not be liable for issues that arise due to the functionality and service of such third-party products and if such issues are raised they will be directed to the supplier.

Example: Digital Glare will design and develop email templates on behalf of Vision6’s clients and will provide ongoing paid or unpaid support for the template Digital Glare built. These support services include any technical issues surrounding the template Digital Glare designed and built such as functional errors of the template, design issues of the template, etc. However, if you require How To training such as using the Drag and Drop editor to edit and modify the template, add content, sending email, etc will be forwarded on to Vision 6s support team.

Web Hosting

Service Levels

We will endeavour to maintain network stability and satisfactory service levels, however you irrevocably agree that:

We may from time to time perform routine maintenance, service and upgrades. We will endeavour to act on such instances at the most convenient times and provide reasonable notice by any means we deem satisfactory.
We may experience outages beyond our control caused by any of the following; force majeure (any ‘act of god’ including those induced by negative human activities), war, invasion, act of hostilities, civil war, rebellion, military power or confiscation, terrorist activities, nationalism, governmental/quasi-governmental sanction, restraint, embargo, prohibition or intervention, blockage, labour dispute, general strike, lockout or failure of utilities (electricity, telephone, etc), failure of hardware (our hardware as well as third party), failure of software, failed software or hardware upgrade or any other failure as caused by us, our suppliers or any third party
We may, at our discretion provide notification of outages whether planned or unplanned.
You release us from any claim or potential claim with relation to outages and any loss of business/service suffered by you or any third party.

Terms/Representations

We offer this Service at budget prices on the basis we deliver a budget Service (for example, compare also review of flights with Tiger Airways and review of flights with Singapore Airlines). For a premium level of Service, a premium price would need to be paid. You must contact us prior to making a purchase if you wish for a premium level service to ensure this option is available.
This is not an archival service. You are solely responsible for maintaining independent back-up copies of your emails. We expressly disclaim any liability or responsibility for any loss, damage or destruction of your emails, distribution lists, or any other content.
If you require us to manage / support your website hosting, you must purchase a correct web hosting support package in which case your access to the web hosting account will be restricted and we will work with you to securely manage your web hosting account and all hosted content. Our web hosting support starts at $95 per month ex tax.

Agreement

You expressly and irrevocably agree that:

It is your responsibility to ensure that Services are utilized to their full potential;
It is your responsibility to ensure the appropriateness and compatibility of Services that you are purchasing;
You have ensured that Services that you are purchasing are appropriate and compatible to your needs prior to making the purchase;
We are not obliged to provide refunds or account credit for any Service that is functional, as described, or of acceptable quality for the purpose which it is provided by us if your request for a cancellation of the Services has not been received by us within 30 days from service set up (i.e. within 30 days from purchasing a web hosting package)
We take no responsibility for any mistakes in application either on the advice of our staff or your sole decision; and

Suspension & cancellation

You expressly and irrevocably agree that we reserve the right to suspend/cancel any/all Service if:

You have any outstanding invoice or account.
Your account is in dispute or dispute resolutions procedure, court order, judgement, findings or determination.
You fail to comply with any provision in this agreement or those referenced in this agreement.
There is evidence of fraudulent, illegal, defamatory, offensive activities, or any activity in breach of a third party’s rights.
We deem your use of our services may jeopardize the operation of the service, us or our suppliers.
We deem any other reason as satisfactory to protect us, our staff and/or our suppliers.

If your account is cancelled under this agreement:

You must pay all outstanding charges to us immediately.
We may revoke/terminate any license issued to or by you in relations to the services as of the date of cancellation.
We may immediately delete all data held prior to cancellation.
We may perform any action without notice.

Web Hosting cancellation

We hold the right to suspend/cancel/terminate any hosting service for any of the following:

Non-payment or failure to renew service.
Chargeback/reverse of payment.
If we have reason to believe you are not using the services in accordance with this service agreement.
If a competent regulatory authority/body requires us to do so.
At our sole discretion.

Service provision may also be suspended/cancelled or terminated:

If you are in breach of this agreement or registry operator policy. We may give you notice identifying the breach and requiring remedy with a specific time frame.
If you do not comply with our breach notice.

You release us of any claim arising from suspension, cancellation or termination of any service.