Cost Estimates (Quotes) and Proposals
Digital Glare may submit project proposals and quotes to you based on your requirements supplied. Specifications proposed and development costs quoted are based on our interpretation of the details supplied by you. These costs are subject to change once the final requirements of the project are known or if the initial requirements supplied at the time of quoting were to change.

All costs shown in our quotes, proposals, website and other marketing material are exclusive of GST, unless otherwise stated. GST of 10% applies to all invoices issued by Digital Glare.

Digital Glare's Online Billing Service
As a client or a prospect you will be added into Digital Glare's online billing system and will be issued with a login to your account with us. Through the online billing system you will be able to pay your bills, view and manage your account statement and accept quotes supply by Digital Glare.

Digital Glare has the right to delete or suspend your account or archive your data such as invoices and quotes. It is your responsibility to make copies of these documents for tax and other purposes. If you have trouble logging in to your billing account you may email us on accounts@digitalglare.com.au.

Payments
Digital Glare requires a deposit payment prior to any work been carried out.

	50% upfront payment required for selected projects such as websites and web application development if the total cost of the project is greater than $1,000. Balance on delivery.
	100% upfront payment required if the total cost of the project is less than $1,000.
	Email design projects require 100% payment upfront due to their faster turnaround time.
	Printing projects require 100% upfront payment prior to start production.
	Ongoing charges for services such as Google AdWords, hosting, etc Digital Glare will invoice up front prior to the due date. Digital Glare may switch off any ongoing services without prior notice if the payment(s) has not been received on or before the date due. You may be required to pay a reactivation fee when reactivating a deactivated service.

Digital Glare will not schedule or start any work on your project until the necessary upfront payments are received. Accepting a quote provided by Digital Glare does not mean we will start your project immediately. When you accept a quote you will receive an invoice immediately for the upfront payment. Please pay as soon as possible to avoid delays.

Digital Glare will not be responsible for your project delivery delays due to delays in paying your invoice.

All invoices supplied by Digital Glare are due in 14 days from the date of the invoice unless otherwise stated on the invoice.

Credit Approved Customers
You are eligible to apply for a credit account with Digital Glare. Digital Glare may conduct a background check of your organisation prior to approving your credit account. Digital Glare has the right to reject your application under any circumstances given by Digital Glare. To be eligible for a credit account you must:

	Be an established organisation with in Australia.
	Have been in business for more than 24 months.
	Provide at least 3 referances

Starting of Project
If you hold an approved credit account Digital Glare will schedule and start your project immediately upon approval of the quote. You MUST approve the quote online or by signing and faxing back the quote.

Cancellation of Project
Cancelling the project after approval of the quote may result in part or full payment based on the level of completion at the time of cancellation.

Suspending and Cancellation of the Account:
Digital Glare has the right to hold off work on projects even though the quote has been approved by the client, if the accumulated amount of the invoices and quotes exceed the credit limit allowed on this document.

Digital Glare has the right to cancel your credit contract or reduce the credit limit if the customer fails to settle overdue invoices on time.

Copyright of Designed Material
All artwork produced by Digital Glare on behalf for you will remain as the property of Digital Glare until the complete payment for the project has been received. You are not to use any design material, concepts, artwork given to you during project or recreate these artwork and concepts until the full amount owing for the project has been paid.

Final files such as print stationery, logo and corporate identity artwork, design files, high resolution artwork, etc will not be released until the final payment has been received.

MULTIMEIDA

Multimedia Production
When developing multimedia products such as email templates, websites, etc Digital Glare will provide visuals of the final product for your approval. You are required to finalise design and layout using these visuals as a guide prior to start production of the working version of the multimedia product. Changes to design or layout once production has started may incur additional charges.

Please note that the visuals may not match the final working version of the multimedia product exactly. This is due to the visual being a static image (JPG, TIFF, GIF, PNG, PSD) and final multimedia product will be built using HTML/Flash or other similar programs. You are to use the visual as a guide only when approving the look and feel of the design and layout.

Copyright of Templates
All templates shown on the Digital Glare template shop are the property of Digital Glare. You cannot claim intellectual or exclusive ownership to any of these templates.

When you buy one of these templates you are allowed to customise (by yourself or through us) and use it for promoting your business, products or services. Other people including your competitors may buy the template you have chosen/bought, customise it and use it to promote their business, products or services some time later. You are not permitted to resell or redistribute these templates like we do as they are or after customising.

Copyright of Sample Images Shown on the Templates
Images used on the template(s) are SAMPLES ONLY. Cost of the templates/designs shown does not include images shown.Sample images shown on these templates are sourced from www.istockphoto.com. Once you purchase a template we will replace these images with suitable images to your business. You are required to supply images. If we are to source images that are relevant to your business or if we are to purchase the sample images shown, extra charges may incur.

Email Testing
Email campaigns developed by Digital Glare for its clients will be tested in most popular email clients on Windows platform and will be optimized for Outlook 2003 and 2007, GMail, Hotmail, Yahoo Mail and Thunderbird. Optimizing for other email clients (i.e. Lotus Notes, etc) may incur additional charges and design limitations.

Email Marketing Account Access and Privacy
Digital Glare team may require access to your VeMail account when setting up email templates or fixing issues on already built templates. If your VeMail service provider is NOT Digital Glare you are required to create the Digital Glare team with necessary account access privileges that will help Digital Glare’s team carry out the tasks.

When creating login details for Digital Glare team you are responsible for generating a secure username and a password that random parties cannot easily guess. Digital Glare also recommends that you revoke the login details as soon as the project has been completed and no further logins by the Digital Glare team into your VeMail account is necessary.

	Example of an UNSECURED login: Username – Digitalglare Password: Digitalglare1
	Example of a secured login: Username – DigiTeam1 Password: D!g!talGL@r3

Digital Glare will not at any circumstances sell or provide your login details to a 3rd party, or access, download, copy or delete your existing databases (contact lists). Digital Glare will not use the supplied login details for any other reason but to complete the task that was asked by you.

Even though Digital Glare will make every effort to keep your account login details secure we will not be liable for any unauthorised access to your account and its content using the login you supplied to us. It is your responsibility to make sure you create us a secured login as shown in the example above and revoke the access as soon as the work has been completed.

Starting of Project
Digital Glare will not start rebranding your template until full payment and all required branding material has been received.

Cancellation and Refunds
Once a template has been purchased and paid for online if you decide not to proceed contact Digital Glare immediately to cancel the project. Digital Glare may or may not offer a refund based on the level of completion of the project at the time of cancellation. An admin fee of 25% of the cost of the template will be charged for all cancellations.

Non VeMail Users and HTML Format
If you are not a VeMail user and ordered a HTML version you are responsible for uploading the HTML email into your email marketing system and setting up the email. Digital Glare only supports VeMail or compatible email marketing systems. Take the compatibility check to see if Digital Glare can help set up templates for you at no extra cost.

Support
Digital Glare may offer support for issues that you may experience with new templates that are purchased. However, fixing issues arising due to not using the template correctly or issues that were not present at the initial use may incur extra charges. Digital Glare will not supply “How To” support for using your email marketing system or the template.

Third Party Suppliers
Digital Glare uses third party suppliers for services such as email marketing, web hosting and search engine advertising. Digital Glare will develop and will project manage development with any third party suppliers. Digital Glare may offer paid or unpaid ongoing support and advice on projects that has been undertaken. However, training and product support where necessary for such third party products may be supplied by the supplier directly. Digital Glare may not be liable for issues that arise due to the functionality and service of such third party products and if such issues are raised they will be directed to the supplier.

Example: Digital Glare will design and develop email templates on behalf of Vision 6’s clients and will provide ongoing paid or unpaid support for the template Digital Glare built. These support services include any technical issues surrounding the template Digital Glare designed and built such as functional errors of the template, design issues of the template, etc. However, if you require “How To” training such as using the Drag and Drop editor to edit and modify the template, add content, sending email, etc will be forwarded on to Vision 6’s support team.

PRINTING

Colour Variations of Printed Products:
There may be colour variations from what you have seen on screen, to the printed copy. This is the nature of CMYK printing (as opposed to RGB, which is what you see on your screen). If you print a proof on your own printer, keep in mind that depending upon the manufacturer of printing equipments, colours may vary slightly due to different ink used. Digital Glare’s print suppliers use CMYK colour printing and they are committed to providing the highest quality products at the best prices possible.

Various conditions affect colours printed by the CMYK Processes. Colours may vary from day to day, press to press, board to board and back to front, varnishes and laminates may also affect colour output. For this reason Digital Glare will not be held responsible for any reprint as a result of colour fluctuations and variations. We cannot be held responsible for colour variations, as it is beyond our control and we will not reprint at our expense as a result of such variations.

Design Proof and Acceptance
We will endeavour to spot any obvious errors on your artwork, but ultimately, it is your responsibility to accept the final proof. You are to read and double check all content on the proof we supply for your approval. We will not be responsible for missed or incorrect information or any other content and design errors after accepting the proof.

Paper and Card Stocks
Stocks may change from print run to print run. This is due to supply of raw materials used in production.

Trimming
Please note: There can be a trimming variance of plus or minus 1 to 2mm due to automated cutting systems (no guillotine), allow for this when setting up artwork. If you are suppling us the artwork allow between 3mm bleed all round and keep important information at least 3mm in from trim lines.

Spot UV
Spot varnish may have up to +/- 0.5mm accuracy. This is usually only a problem on small text and objects. For this reason fine text or objects should be avoided for spot varnish.

Foiling on Plastic & Cardboard
Silver & gold foiling can move a few millimetres in any direction when applied to plastic. If you are suppling us the artwork please take that into consideration when preparing your artwork.

Submitting your own artwork
When you send us your own artwork, you are responsible for the end result of printing. It is also your responsibility to ensure that any design that is submitted is not in violation of any copyright laws. We assume that your artwork is legally yours.

Printing and Delivery
We use quality print suppliers both locally and offshore. Based on the type of job and the quantity we will decide where the printing will be done to maximise the cost saving for you.

Small quantities runs will be done by our local print supplier and may take up to 12-15 days to deliver.

Large quantity runs will be done through our print production supplier based in Sri Lanka and may take up to 8 weeks for delivery via sea freight.