Manage your contacts

Create Databases

You can create a database in seconds by uploading an Excel (csv) spreadsheet with your address book details. You can choose to preset the database fields or simply create your database based exactly on your Excel file. Database information can also be manually entered one at a time.

You can create unlimited databases all within specific database folders ensuring easy management of contact lists.

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Database Management

Managing your contacts has never been this easy. You can easily upload contact lists and create web forms to build databases from online sources. You can search contact lists and segment creating new databases based on search variables. Un-subscribers are automatically managed in line with Spam Compliance 'Best practice'.

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Advanced Search Tools

For targeted and personalised emails.

VeMail’s search functions allow you to send to your entire database, to new subscribers only or subscribers who haven’t yet received certain information.

You can also send to customers based on profiles, such as all customers who live on the coast and purchased within a month or to all double opt in recipients only.

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Customer Detail Updates

Each campaign you send out can include a Profile Update function allowing your database of contacts to update their personal profile. You can even hide specific information that is for company use only (i.e., profiling as a VIP customer). Statistical reports allow you to see update profile activity per campaign.

This is also a great way to begin profiling your database if you only have an email address to start with.

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Manage Un-subscribers

Recipients can unsubscribe from your database simply by entering their email address and choosing to remove themselves. You are provided with reporting detailing un-subscribers and they are automatically placed into an unsubscribe folder allowing easy management.

Previously un-subscribed contacts are also flagged and blocked when trying to re upload from new spreadsheets or other database systems providing peace of mind that you won't carelessly resend information to previously un-subscribed members.

 

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Manage Bounced

(Undelivered Emails)

VeMail provides easy Bounce management alerting you to individual email that were unable to be delivered. Bounces are flagged as Permanent or Temporary based on reasons for non delivery.

You can easily update the correct email address and resend to temporary and full mail boxes.

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CRM Functionality

(Detailed Customer Contact Details)

VeMail's customer contact details functionality allows you to view all customer contact history whether by email, phone, or meeting. You can also track per database member, which emails have been sent and what activity has taken place from each campaign. You can also add notes against each customer so that you and your team is up to date with all communications with that customer.

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Spam Act Compliance

VeMail has a number of inbuilt features to make Spam Compliance simple and manageable.

• Consent – Confirm individuals' consent with double opt-in functionality
• Identify – A facility to ensure accurate sender information is included at the bottom of all emails
• Unsubscribe – Automatic unsubscribe facility provides you with reports and methods to maintain clean lists even when managing on and offline databases

Create and send messages

Create / edit emails

Create professional looking HTML emails with ease. Personalise, add content, insert your images and then target your customers based on their profiles. Emails can be duplicated with ease for re-use and stored in customisable email folders.

 

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Drag & Drop Wizard

Creation of attention grabbing email brochures has never been easier with VeMail's unique "Drag & Drop" template wizard. Choose from an array of predesigned templates or design your own customised template by simply dragging and dropping elements such as headers, footers, paragraphs, content boxes, images, etc. Text versions are automatically created increasing your message deliverability.

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Social messaging

Using Facebook, Twitter and LinkedIn to promote your business to a wider audience is easier than ever before. You can connect to social media in your emails and publish your messages onto multiple social media sites. You can also save time by synchronising your email and social media marketing

 

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HTML email design

Design and build your email as HTML using Dreamweaver or similar HTML editor. Then simply upload it to VeMail using its HTML editor. You can easily toggle between your HTML and design view edit and update content with in the system. A plain text email can be built easily to increase your message deliverability.

 

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Create and send SMS messages

VeMail has a number of inbuilt features to make Spam Compliance simple and manageable.

 

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Conditional content

Imagine being able to create one email that touches different groups of your contacts. Conditional Content allows you to set rules to display different content within your email. For example, you might like to send one email and only show mens products to men and womens products to women. Conditional Content can do this for you..

 

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Personalised emails

Emails can be personalised by inserting any database variable (fi rst and last name, items purchase, etc) into the body of the email, subject and from lines. This means if you have 1000 customers in your database, you can send out one email that greats them by their first name and even tell them exactly what their last purchase was, all within seconds.

 

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Email folders

Create unlimited emails and store in multiple email folders allowing you to easily manage your email campaigns. For example if you have a product update and a newsletter that goes out each month you can have a "Product Updates" folder for all product update emails and "Newsletters" folder for all your newsletter emails.

 

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Send Emails

Simply select your campaign, choose your database and hit send! Your email is effi ciently delivered at high speed through specialised email delivery servers. You can even schedule a series of campaigns to go out at specific intervals with reports being provided on the successful execution of each send.

 

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Schedule sends

Emails can be scheduled for sending at any point in the future. Simply select the time you'd like the email sent and a report is delivered to you upon successful delivery of your email campaign

 

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Trigger based emails

Automated email responses can be set up creating a closed loop sales process. When customers enquire for information, sign up for a newsletter, or request information specific to a product, automated email brochures can be triggered. Reports are provided enabling you to view actions/responses to these emails.

 

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Spam act compliance

VeMail has a number of inbuilt features to make Spam Compliance simple and manageable.

• Consent – Confirm individuals' consent with double opt-in functionality
• Identify – A facility to ensure accurate sender information is included at the bottom of all emails
• Unsubscribe – Automatic unsubscribe

facility provides you with reports and methods to maintain clean lists even when managing on and offline databases

 

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File manager

Upload images, PDFs, movie fi les or word documents with VeMail's File Manager. Images are automatically optimized for web along with the ability to link to larger versions that can be blown up full size.

PDFs and word documents can be easily linked to words or images allowing recipients do down load with ease. All downloaded fi les are tracked allowing you to view which images were enlarged or PDFs that were viewed.

 

Web forms

Registration forms

Build your databases from website forms. Each database you create automatically creates web registration forms that can be used on websites, within emails or on Desktop computers as a quick and easy method of inputting data. Forms can be easily branded with logos, images and background colours, with the ability to create multiple forms for each of your databases. Web Forms are the ideal way to build customer lists through newsletter registration, contact us & enquiry forms and online surveys.

 

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Send to friend

Increase your campaign response by inserting a Send to a Friend link. This is a great way to allow recipients to send your email to friends who might also be interested. You can also link your web registration forms within emails allowing new recipients to register for newsletters or enquire about your products and services.

 

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Online surveys

Online surveys can be created within minutes. Survey forms can be customised with your branding and sent out in emails with all responses automatically uploaded into your survey database, allowing you to easily review survey results instantly.

Reports are also delivered with survey results in addition to auto thank you emails being sent to all participants. Data can be extracted into Excel spreadsheets for further processing.

 

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Add forms to your website

Integrate web forms to your website to collect visitors' information and grow your marketing database. When a visitor subscribe via a web form, their details will be added to a database with in VeMail and you will receive a lead report.

 

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Add forms to your social media

Integrate web forms directly on your Facebook page. This will allow your fans to subscribe to your mailing list or contact you without leaving their Facebook. Ideal when running Facebook campaigns.

 

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Social media

Social messaging

Using Facebook, Twitter and LinkedIn to promote your business to a wider audience is easier than ever before. You can connect to social media in your emails and publish your messages onto multiple social media sites. You can also save time by synchronising your email and social media marketing.

 

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How social messaging work

 

Conditional content

Conditional content

Imagine being able to create one email that touches different groups of your contacts. Conditional Content allows you to set rules to display different content within your email. For example, you might like to send one email and only show mens products to men and womens products to women. Conditional Content can do this for you..

 

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How conditional content work

 

Reporting and analytics

Reports with statistical results

VeMail provides comprehensive pie chart reporting on all aspects of sent campaigns. Understanding your customers' actions provide insight in order to improve your marketing eff ectiveness. Reports provide detailed information on the following from each email sent:

• Number of emails received
• Number of email opened
• Percentage of HTML to Plain text
• Links clicked (Unique vs. Total)
• Who actually clicked links
• Click through rate as %
• Forward to Friend Activity
• Un-subscribers and bounced emails
• Number of profile updates

All statistical data can be downloaded into usable reports. Reports also detail total number of emails sent, number of databases, total number of new subscribers since last period and total number of un-subscribers.

 

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Reports on social messaging

You will have access to real time reporting metrics for Social media activity. Including Social Sharing (Likes, tweets and linked in Shares) Social Updates.

 

 

Automated e-marketing

Campaigns Module

VeMail's optional Campaigns Module allows you to engage your customers in real one to one marketing dialogue. You can create a series of email and SMS messages that are triggered automatically based on the consumer's profile and interactions across any time frame.

For example:

• Set up a series of messages delivered at intervals you set. Ideal for mini courses, newsletter series, pre and post sales and service communications
• Automatically send birthday specials to your customers 5 days before their birthday and a "Happy Birthday" greeting on the day
• Create an event campaign that automatically confirms registered attendees, promotes viral marketing to colleagues, sends reminders and even feedback surveys
• Automatically send targeted messages to customers based on the links or images they click in a message or what they select from a web form
• Trigger targeted messages based on items a prospect has selected within an online form or any link they've clicked within an email
• Manage online competitions with ease

 

 

Integration

Add forms to your website

Integrate web forms to your website to collect visitors' information and grow your marketing database. When a visitor subscribe via a web form, their details will be added to a database with in VeMail and you will receive a lead report.

 

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Add forms to your social media

Integrate web forms directly on your Facebook page. This will allow your fans to subscribe to your mailing list or contact you without leaving their Facebook. Ideal when running Facebook campaigns.

 

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Online registration forms

Integrate VeMail with your online registration forms.

For example: users can register for an event via your website, pay using their credit card (secure payment processing) and on completion the details will be added to a VeMail database. You will have access to user's contact details, event they registered for, payment status and confirmation"

 

 

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Online surveys

Integrate VeMail with your online survey forms and view detailed reports that show responses and overall rating/score

Example shown: NPS survey for Maurice Blackburn Lawyers.

traning and help

Knowledge Centre

We've created an online support system and called it the Knowledge Centre. You'll find thousands of ready to go questions and answers to search on and if your question isn't already answered, you can just ask your question here and our Support team will usually provide a response within minutes. If you really get stuck, call us for a helping hand.

 

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e-Messaging training (Free)

Totally free e-Messaging training service.

 

 

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Email tutorials channel (YouTube)

Online VeMail tutorial channel